Pars Auto Market – Refund & Return Policy

Introduction

At Pars Auto Market, our mission is to ensure a safe and secure experience for both buyers and sellers. This Refund, Return & Warranty Policy outlines how refunds, returns, disputes, and warranty claims are handled on our platform.

1. Escrow & Payment Release

All payments made on Pars Auto Market are held in escrow through our payment processor (Stripe) until the transaction is complete.

Returnable Items:

• If the seller accepts returns, funds are held in escrow for 7 days after delivery.
• After the 7-day return window closes, the funds appear on the seller’s “My Payment” page, and the seller can request a payout.
• Once approved by the admin, the amount is transferred to the seller’s account.

Non-returnable Items:

• If the seller has marked the item as non-returnable, funds are held in escrow for 2 days after delivery.
• After 2 days, the payout process is the same.

This window gives buyers time to inspect the item and request a return if eligible.

2. Returns (When Seller Accepts Returns)

2.1 Return Window

• If the seller has indicated that they accept returns, the buyer has 7 days from the delivery date to initiate a return request.
• All return requests must be submitted through the Pars Auto Market platform within this window.

2.2 Item Condition

• Returned items must be in the same condition as delivered, including all original packaging and components.
• Items that are damaged, altered, or missing parts may not be eligible for a refund.

2.3 Return Shipping

• Once a return is approved:
  • The buyer must use a Pars Auto Market EasyPost return label, choosing a carrier at checkout.
  • The item must be shipped back within the timeframe provided in the return approval email.
  • Return shipping costs may be deducted from the refund.

2.4 Refund Issuance

• Refunds are issued directly from escrow via Stripe. Pars Auto Market will determine how much to refund based on the situation:
  • A full refund may be issued if the item is damaged or not as described.
  • If the item is eligible for return but not defective, Pars Auto Market may deduct the 4% or $6.50 buyer fee and the return shipping label fee from the refund.
• Refunds typically appear on the buyer’s original payment method within 7 business days of processing.

3. Items Not Eligible for Return

3.1 No Returns Accepted Listings

• If the seller has marked the item as “No Returns Accepted,” the buyer is not eligible for a return unless the item is not as described.
• The buyer must submit a support ticket within 2 days of delivery.
• Pars Auto Market will evaluate the claim and may request photos, videos, or other evidence.

3.2 Resolution Process

If the claim is valid, Pars Auto Market may:

• Require the buyer to return the item using a trackable EasyPost label
• Issue a full or partial refund
• Take enforcement actions, such as warnings, suspensions, or permanent bans against the seller

4. Warranties

• Some items sold through Pars Auto Market may include a manufacturer’s or seller’s warranty, while others are sold “as is” without any warranty. Warranties are solely between the seller or manufacturer and the buyer.
• If you have questions about whether a specific product includes a warranty, please email us at support@parsautomarket.com before purchasing.
• To submit a warranty claim, email support@parsautomarket.com or submit an inquiry through the Platform, including your order number and a detailed explanation of the issue.
• If a warranty claim is found valid by the seller or manufacturer, the resolution is generally either a replacement part or a refund. Pars Auto Market’s role is to facilitate the connection between the buyer and the seller/manufacturer for the claim.
• Pars Auto Market is not responsible for determining warranty validity or providing replacements/refunds directly.

5. Final Decisions & Dispute Resolution

Pars Auto Market’s determination in any refund, return, or warranty dispute is final and binding. We reserve the right to:

• Make the final decision on all disputes
• Suspend or terminate accounts abusing the system
• Modify this policy at any time, with prior notice to users

6. Contact Us

If you have questions or need help with a return, refund, or warranty claim, please contact our support team:

By using Pars Auto Market, you agree to comply with this Refund, Return & Warranty Policy. Thank you for helping keep our community honest and secure.